- Great experience for the end-user
- Uptime and productivity
- The best response possible
From this time we started working with other MSP’s to help them improve their businesses. These businesses ranged in size from 5 users to over 800, but no matter what the size of the organisation they all had the common issues of:
- They didn’t know where to start to deliver an organised consistent service
- They had invested (often a lot) in their RMM tool, but had yet to get results
- Small changes made a big difference in the success of their business
The outcomes were consistent:
- Develop a robust service catalog that clearly identifies what you are going to do, when you are going to do it, and who you are going to do it for. The more detail the better. This simple document creates the blueprint for you, your support team and importantly your customers.
- Configure your RMM tool (we can do this for youJ) to meet the requirements of your service catalog. Not only does this standardize your monitoring it allows you to quickly identify clients that require attention
- Implement a robust reporting solution so your customer understands what you’re doing for them. The more information that you provide them, the better your relationship with your clients will be.
MSP Assist have taken this combined knowledge and expertise and provided the answers in simple to use ‘plug-ins’ that will change your business to a truly proactive, responsive provider of Managed Services.
We look forward to working with you to improve you, and your clients businesses.
Steve and Paul
Founders – MSP Assist