--- title: Resources and Documentation --- [![MSPassistLOGO_horiz-medres_ONWHITE](https://mspassist.com/hubfs/MSPassistLOGO_horiz-medres_ONWHITE.png)](https://mspassist.com?hsLang=en) - [SOLUTIONS](https://mspassist.com/solutions?hsLang=en) - [RESOURCES](https://mspassist.com/resources-and-documentation) - [ORDER](https://mspassist.com/order?hsLang=en) - BLOG - [BOOK A DEMO](https://mspassist.com/booking?hsLang=en) [SIGN IN](https://integrate2.mspassist.com) [Order Now](https://mspassist.com/order?hsLang=en) Help and Implementation Documentation ## Current Guides for Users Our guides and best practice documents are available below.  Please be aware that links lead to our Dropbox repository and files will open in a new window.  Documentation is updated as requirements and features change. ![Resources written in search bar on virtual screen](https://mspassist.com/hubfs/Resources%20written%20in%20search%20bar%20on%20virtual%20screen.jpeg "Resources written in search bar on virtual screen") ### On Premise VSA server ticket synchronization: #### [VSA On-Prem PSA Sync – Connectwise Setup](https://www.dropbox.com/s/z8yqhiebz6cynig/MSPAssist%20AWS%20KAS-PSA%20CONNECTWISE%20Setup%20Doc.docx?dl=0) [VSA On-Prem PSA Sync – Autotask Setup](https://www.dropbox.com/s/15udfxejorxdgoh/MSPAssist%20AWS%20KAS-PSA%20AUTOTASK%20Setup%20Doc.docx?dl=0) [VSA On-Prem PSA Sync – Tigerpaw Setup](https://www.dropbox.com/s/hkeo01gkxy2rywd/MSPAssist%20AWS%20KAS-PSA%20%28TigerPaw%29%20Setup%20Doc.docx?dl=0) [MSPAssist Sync Trigger TLS2.0 Update Instructions](https://www.dropbox.com/s/yt0108d0dha2q5b/MSPAssist%20AWS%20KAS-PSA%20TLS2.0%20Trigger%20Update.docx?dl=0) ### SaaS VSA Server ticket synchronization: #### [VSA SAAS PSA Sync – Connectwise Setup](https://www.dropbox.com/s/wuiq7g98qwntrhw/MSPAssist%20AWS%20KAS-PSA%20SAAS-CW%20Setup%20Doc.docx?dl=0) [VSA SAAS PSA Sync – Autotask Setup](https://www.dropbox.com/s/fg562452uprcu93/MSPAssist%20AWS%20KAS-PSA%20SAAS-AT%20Setup%20Doc.docx?dl=0) [VSA SAAS PSA Sync – Tigerpaw Setup](https://www.dropbox.com/s/ojiqnsntrdivrhj/MSPAssist%20AWS%20KAS-PSA%20SAAS%20%28TigerPaw%29%20Setup%20Doc.docx?dl=0) [MSPAssist Sync Trigger TLS2.0 Update Instructions](https://www.dropbox.com/s/yt0108d0dha2q5b/MSPAssist%20AWS%20KAS-PSA%20TLS2.0%20Trigger%20Update.docx?dl=0) ### MSP Assist Ticket Management (Cloud-based) #### [Ticket Sync – Cloud Dedupping](https://www.dropbox.com/s/ummfzt66jc9fxsv/MSPAssist%20AWS%20KAS-PSA%20CLOUD%20Dedupping.docx?dl=0) ### MSP Assist Scheduled Synchronization:  Configurations and Agreements/Contracts #### [VSA Scheduled Config/Agreement Sync Setup](https://www.dropbox.com/s/x25lhji0mxoiq5u/MSPAssist%20AWS%20KAS-PSA%20Config-Addition%20Sync%20Setup.docx?dl=0) ### MSP Assist Monitoring Module: #### [Monitoring Module Functionality](https://www.dropbox.com/s/ebdt18w893psosv/MSPAssist%20Monitoring%20Module%20Functionality.docx?dl=0) [Monitoring Module Functionality – Multi Tenant Version](https://www.dropbox.com/s/x3qn8tgs9ek3f65/MSPAssist%20Monitoring%20Module%20Functionality_MulitTenant.docx?dl=0) ### API Configuration and Recommendations: [Connectwise Recommended API Member Account Setup](https://www.dropbox.com/s/5jbrfufkpoan0o0/MSPAssist%20AWS%20KAS-PSA%20CONNECTWISE%20REST%20API%20Member%20Creation.docx?dl=0) [VSA API User Account Setup Guidelines](https://www.dropbox.com/s/fwx9y3c68visd4a/ServiceDesk_Service%20Desk%20Admin%20RoleType.docx?dl=0) ### Updates and Fixes: [Fix where User Account unable to see ALL Kaseya Service Desks](https://www.dropbox.com/s/tvyudlfuf1iy8lo/ServiceDesk_VisibilityFix.docx?dl=0) [MSPAssist Sync Trigger TLS2.0 Update Instructions](https://www.dropbox.com/s/yt0108d0dha2q5b/MSPAssist%20AWS%20KAS-PSA%20TLS2.0%20Trigger%20Update.docx?dl=0) ### Cool Stuff to make you money: #### [Auto Add Time Entries to a Ticket Via an Agent Procedure](https://www.dropbox.com/s/ffh5r3dkkw1i8da/MSPAssist%20AWS%20KAS-PSA%20Adding%20Time%20Entries.docx?dl=0) TESTIMONIALS ## What our customers say “We have an amazing relationship. The team is dedicated, they’re personable, approachable, the level of service and support and the amount of personalized input that they’ve given us, is what separates them,” ![m shaw](https://mspassist.com/hubfs/m%20shaw.jpeg) President Storedtech & Techs Together Mark Shaw "The transformation to my business was immediate. The implementation of MSP Assist gave the whole team confidence in our monitoring as well as giving the team more time to focus on the customer." Highly Recommended. ![j hunt-1](https://mspassist.com/hubfs/j%20hunt-1.jpeg) Owner Fisheye Jeremy Hunt “For the most part it’s set and forget. We certainly deployed it one day and got results the next. It was a big change, day one - I let everyone know we were making the change and to expect more meaningful tickets and that was their experience.” ![d gardner](https://mspassist.com/hubfs/d%20gardner.jpeg) Systems Administrator Damien Gardner ![MSPassist_logo](https://mspassist.com/hubfs/MSPassist_logo.jpg) MSP Assist 19 Colombo Road, Waiuku, Auckland 2123, New Zealand ### Product - [Login](https://mspassist.com/integrate2.mspassist.com?hsLang=en) - [Solutions](https://mspassist.com/solutions?hsLang=en) - [Book a Demo](https://mspassist.com/booking?hsLang=en) - [Order](https://mspassist.com/order?hsLang=en) - [Privacy](https://mspassist.com/privacy?hsLang=en) ### Solutions - [VSA 9.X SaaS Ticket Management](https://mspassist.com/solutions?hsLang=en) - [VSA 10.X Quick Start](https://mspassist.com/solutions?hsLang=en) - [VSA 10.X Fresh Start](https://mspassist.com/solutions?hsLang=en) ### Resources - Blog - [Newsletter](https://mspassist.com/newsletter?hsLang=en) - [Book a Demo](https://mspassist.com/booking?hsLang=en) - [Documentation and Updates](https://mspassist.com/resources-and-documentation) ### Company - About - [Privacy](https://mspassist.com/privacy?hsLang=en) © 2026 Company All rights reserved [Privacy Policy](https://mspassist.com/privacy?hsLang=en) [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software)